Copper Falls

Samantha, the assistant manager has been amazing!!! . She sure was responsible, professional, and she made sure everything ran smoothly and explain everything with details. Any concerns you might have she’s quick to addressed. Samantha communicates clearly and respectfully. She definitely knows what she’s doing!! I also notice that she genuinely cares about the residents. While she walked me through the apartments some residents approached her and she was quick to answer and made things easy for them. I really enjoy how comfortable and save she made me feel. I can’t wait to be a part of this beautiful community.

I have had a great experience with this apartment community. The property is always well-maintained, clean, and welcoming, and it is clear that the management team takes pride in providing a great living environment for residents. What truly stands out is the staff. They are professional, friendly, and always willing to help. Any questions or concerns are addressed promptly, and they consistently go above and beyond to provide excellent customer service. Their communication and attention to detail make a huge difference and create a positive experience for everyone who lives here. I highly recommend this community to anyone looking for a place to call home. Thank you to the entire team for all of your hard work and dedication!

Moved here heer in 2022/23 & happy that I did. The schools, DR offices , & shopping centers are all in one place walking distance only 5 minutes away. The apartments are exactly what I’ve been needing for my little family, everyone keeps to themselves and the office managers are cool they even give events for holidays. & I don’t have to worry about anything coming up missing when I order from Amazon if I’m away lol. And trust me I’ve been in a lot of apartments and copper falls is the place to be especially if you have teens. I feel safer than most places I’ve been and very satisfied. God bless you all and stay safe out here cause I know I am!

As a previous resident, I loved living at Copper Falls Apartment. The front office staff and manager have exceptional customer service. Any questions or concerns were always handled in a professional timely manner. I would recommend any family looking for a place to call home, to consider Copper Falls Apartments.

This place is a complete joke. They nickel-and-dime residents with fees and have some of the worst communication I've ever experienced. We submitted multiple maintenance requests and repeatedly asked to be called before maintenance arrived, but that almost never happened. Don't tell residents you're going to do something if you have no intention of following through. The worst experience was when our A/C broke in the middle of summer. We called emergency maintenance, and they assured us someone would be there immediately. My roommate and I stayed up until 9:00 PM waiting for an update. No one ever answered the phone after that, and no one ever showed up. Our house stayed at 80 degrees all night, and it was absolutely miserable. Another issue was with package security. A package of mine was left on the floor of the mailroom and was stolen. When I asked the office if they could review the security footage, I was told the cameras weren't working. That's incredibly disappointing for a gated apartment community. There were several other urgent maintenance issues that took far too long to resolve. I constantly had to follow up just to get basic communication about when maintenance would be coming. Then came move-out. We were charged over $500 in move-out fees, which my roommate and I had to split. There was no reminder or communication about these charges beforehand. Charging residents hundreds of dollars for carpet cleaning and painting walls that had little to no damage feels excessive and unfair. Management also had a habit of sending emails less than 24 hours before patio inspections. If you happened to have something as simple as a box on your porch, you were threatened with a $100 fine. I even received a notice on my door. When I called the front office, Samantha told me the owners were coming into town, so they were making everyone clean up their patios and fixing things around the property because they wanted everything to look good for the owners. That gave the impression that management only addressed issues when ownership was visiting rather than maintaining the property consistently. Overall, this apartment community is poorly managed, communication is extremely lacking, and residents are treated like an afterthought until it's time to collect another fee. I would not recommend living here.