My partner and I made the move to CLV Lakeshore apartments in the fall of 2021 and haven't regretted it since. We're charmed by how spacious the apartments are, how serene our unit is, and its great location close to shopping, a recreation centre/ library, and Lake Aquitaine. The property is always kept up well and any maintenance requests that come through are responded to promptly. But what really stands out is Harrison's stellar customer service; he was so helpful in the application process, answering all our questions with patience and warmth. Even after we moved in he has been immensely supportive with any queries we have had. Truly a wonderful team at an excellent property!
We had the most terrible experience of our lives! In few minutes of us entering, our aggressive/abusive neighbor started to shout at us. We weren't sure why he reacted like that towards us. He called us uncivilized and my child an animal while pounding on the walls and floors in addition to his constant yelling. When we contacted the leasing office, they just said we had to complete our lease or lose the deposit. Lucas Re, the property manager even told us: "This isn't your home so don't do anything that your neighbor doesn't like." As if it was our fault and all he expected from us was to tiptoe around for a solution instead of acknowledging there was a problem with bad flooring which caused noise even when we walked slowly. Every time we tried explaining ourselves, Lucas only talked about this tenant's difficulties as if it were our fault anyways. We kept receiving exaggerated notices related to sound issues sometimes even on days when we weren't home and were threatened with legal action by him despite wanting to leave in first place. Later on, we found out this tenant had a history of targeting particular neighbors/children but this information wasn't given by the leasing office; they blamed everything on us instead. After comWe had the most terrible experience of our lives! In few minutes of us entering, our aggressive/abusive neighbor started to shout at us. We weren't sure why he reacted like that towards us. He called us uncivilized and my child an animal while pounding on the walls and floors in addition to his constant yelling. When we contacted the leasing office, they just said we had to complete our lease or lose the deposit. Lucas Re, the property manager even told us: "This isn't your home so don't do anything that your neighbor doesn't like." As if it was our fault and all he expected from us was to tiptoe around for a solution instead of acknowledging there was a problem with bad flooring which caused noise even when we walked slowly. Every time we tried explaining ourselves, Lucas only talked about this tenant's difficulties as if it were our fault anyways. We kept receiving exaggerated notices related to sound issues sometimes even on days when we weren't home and were threatened with legal action by him despite wanting to leave in first place. Later on, we found out this tenant had a history of targeting particular neighbors/children but this information wasn't given by the leasing office; they blamed everything on us instead. After completing our lease term thankfully, we moved out feeling relieved in many ways. It would be beneficial for Lucas Re and others like him who handle similar cases professionally if he is trained without any personal prejudice as such episodes will happen again surely with other occupants atmore ...hide ...