I am incredibly disappointed with this company. They had shown us a different suite, explained that ours would have an open kitchen with an island, a dishwasher and microwave – which we liked. However, when we received the apartment none of those features were present. The leasing agent simply said “Oh yeah that happens sometimes” and offered no rent discount or other form of apology. Additionally, the road in front of our suite was blocked off for a month without any notice to tenants; my car got trapped in the parking lot as a result and I had to get another ride to work. When I complained about it they refused any compensation or money off rent. On top of all this, they even complained about our pet which during our tour they said was allowed – though it turned out to be too big (I have seen bigger animals in the building). We were told if we don't get rid of her within 1 week there will be consequences; partially our mistake for not reading through the lease agreement more carefully but also because we trusted what was told by them during viewings. Finally, it is worth noting that renovations were done terribly: unevenly cut doors, paint splatters everywhere and wrong installations (fridge & pantry do I am incredibly disappointed with this company. They had shown us a different suite, explained that ours would have an open kitchen with an island, a dishwasher and microwave – which we liked. However, when we received the apartment none of those features were present. The leasing agent simply said “Oh yeah that happens sometimes” and offered no rent discount or other form of apology. Additionally, the road in front of our suite was blocked off for a month without any notice to tenants; my car got trapped in the parking lot as a result and I had to get another ride to work. When I complained about it they refused any compensation or money off rent. On top of all this, they even complained about our pet which during our tour they said was allowed – though it turned out to be too big (I have seen bigger animals in the building). We were told if we don't get rid of her within 1 week there will be consequences; partially our mistake for not reading through the lease agreement more carefully but also because we trusted what was told by them during viewings. Finally, it is worth noting that renovations were done terribly: unevenly cut doors, paint splatters everywhere and wrong installations (fridge & pantry door) – all indicating how residents are treated by them overall. more ... hide ...