We were a family of sixteen who had recently stayed at the Aisling Lakehouse for our summer vacation, since most of us could only manage one week due to work and availability. I had been there before and the experience was better than this last one. Dealing with Lori was pleasant from inquiring to booking since she was cooperative and quick in responding. We booked in June but on July 17th I contacted her to confirm if we were still allowed after the Ford Government changed indoor gatherings from 10 to 20 people; however, we weren't informed about a change in ownership of this property until that time. When we arrived, no one was present and so we set up ourselves without any guidance regarding where anything was located; around 30-45 minutes later the property manager showed up informing us that due to COVID, access to hot tub wouldn't be allowed despite all of us being part of same family living under same roof for 6 days. My email enquiring about it went unanswered but on our last day another response clarified hot tub wasn't working due to maintenance issues caused by pandemic – my advice is not advertise it then! There were many switches not operating anything, among three fireplaces none worked which would have been n We were a family of sixteen who had recently stayed at the Aisling Lakehouse for our summer vacation, since most of us could only manage one week due to work and availability. I had been there before and the experience was better than this last one. Dealing with Lori was pleasant from inquiring to booking since she was cooperative and quick in responding. We booked in June but on July 17th I contacted her to confirm if we were still allowed after the Ford Government changed indoor gatherings from 10 to 20 people; however, we weren't informed about a change in ownership of this property until that time. When we arrived, no one was present and so we set up ourselves without any guidance regarding where anything was located; around 30-45 minutes later the property manager showed up informing us that due to COVID, access to hot tub wouldn't be allowed despite all of us being part of same family living under same roof for 6 days. My email enquiring about it went unanswered but on our last day another response clarified hot tub wasn't working due to maintenance issues caused by pandemic – my advice is not advertise it then! There were many switches not operating anything, among three fireplaces none worked which would have been nice as few nights got chilly without heating system; dishes needed prewashing before use as they weren't clean enough while bathrooms too didn't seem sanitized properly (especially Honeymoon Suite & Knotty Pine cottage). Despite these problems location is great although owners/management should fix more ... hide ...