I have received countless emails from Cranbrook Hills and Henderson Webb asking for feedback on maintenance of my apartment, even though they never actually inspect or carry out the repairs. Any current tenants should withhold rent in accordance with Maryland law, call Baltimore County Code Enforcement and the Maryland Department of Environment and keep records (in writing, with photos/videos) of any pests/rodents, structural defects, water damage, termites or black mold. To anyone considering this complex: please don't move here unless you want to be exposed to black mold from vents that circulate air; water damage; sinking ceilings; rats/mice that chew through walls and baseboards (you can hear them at night); bees coming in even if windows are closed - my dog got stung by one! All this is because of Henderson Webb's neglect in adhering to MD laws regarding tenant rights & landlord duties. Read all reviews before making a decision - had I done so I would have stayed away! Even if you clean daily it won't stop the pests.

I advise potential renters to read this before making a decision as I've had a lot of bad experiences living here. In summer, the AC is unable to cope with the heat, resulting in stuffy and uncomfortable conditions. The old units are very noisy too and management won't replace them; it's so loud that you can even hear your neighbors' ACs starting up. Mice have been an issue - both in my unit and the one next door - but exterminators have been sent out to help with this problem. Additionally, there is almost no sound insulation in the building which means you'll be subjected to loud noise from neighbors all day long; during video calls I often need to mute my microphone! People also throw cigarettes into the laundry room trash can which makes the area smell bad. Lastly, it's not safe for those at risk of Covid complications due to frequent parties without masks being worn. A few positives worth mentioning are that maintenance staff are friendly and do their job quickly and kitchens are nice with decent appliances (and an island counter). However, these benefits don't make up for all of the downsides so I wouldn't recommend these apartments at all due to noise levels alone. Most issues come from how old they are so they're unlik I advise potential renters to read this before making a decision as I've had a lot of bad experiences living here. In summer, the AC is unable to cope with the heat, resulting in stuffy and uncomfortable conditions. The old units are very noisy too and management won't replace them; it's so loud that you can even hear your neighbors' ACs starting up. Mice have been an issue - both in my unit and the one next door - but exterminators have been sent out to help with this problem. Additionally, there is almost no sound insulation in the building which means you'll be subjected to loud noise from neighbors all day long; during video calls I often need to mute my microphone! People also throw cigarettes into the laundry room trash can which makes the area smell bad. Lastly, it's not safe for those at risk of Covid complications due to frequent parties without masks being worn. A few positives worth mentioning are that maintenance staff are friendly and do their job quickly and kitchens are nice with decent appliances (and an island counter). However, these benefits don't make up for all of the downsides so I wouldn't recommend these apartments at all due to noise levels alone. Most issues come from how old they are so they're unlikely to be fixed any time soon either. more ... hide ...