Inquiry & Reviews of The Summit at Midtown Apartments
Ariana Sok The Summit at Midtown Apartments
2023-01-04T09:00:03Z
(2/5)
I am changing my initial one star review because Cara Telafuse, the VP of Operations for Fath Properties, addressed my A/C issue (which was ignored by the property manager Lakeisha for a week) promptly after I emailed her. She enlisted Chris, the lead maintenance staff from Fath Properties who identified and remedied the problem until 10 pm. For Cara and Chris' excellent work I am giving them five stars. Nonetheless, I still give two stars for this property as it has caused so many issues since day one and Lakeisha's response to my recent A/C issue was unacceptable. The building is old and so are its infrastructure and appliances; only Spectrum is accepted. Fortunately there is a corporate office located near the pool where Cara works, she can be a great help if needed. Neighbors are quiet and orderly while grounds are kept clean and tidy. My own experience started on 8/14/21 when key collection revealed that A/C wasn't cooling temperature below 80 degrees; additionally kitchen cabinet door was absent with no corking or cleaning done (even though Lakeisha said professional cleaning had been done). It took over a month to get replacement door while during this year other problems occurred like shelf falling from closet, bathtub neeI am changing my initial one star review because Cara Telafuse, the VP of Operations for Fath Properties, addressed my A/C issue (which was ignored by the property manager Lakeisha for a week) promptly after I emailed her. She enlisted Chris, the lead maintenance staff from Fath Properties who identified and remedied the problem until 10 pm. For Cara and Chris' excellent work I am giving them five stars. Nonetheless, I still give two stars for this property as it has caused so many issues since day one and Lakeisha's response to my recent A/C issue was unacceptable. The building is old and so are its infrastructure and appliances; only Spectrum is accepted. Fortunately there is a corporate office located near the pool where Cara works, she can be a great help if needed. Neighbors are quiet and orderly while grounds are kept clean and tidy. My own experience started on 8/14/21 when key collection revealed that A/C wasn't cooling temperature below 80 degrees; additionally kitchen cabinet door was absent with no corking or cleaning done (even though Lakeisha said professional cleaning had been done). It took over a month to get replacement door while during this year other problems occurred like shelf falling from closet, bathtub needing resurfacing, dishwasher breaking down etc.; even worse was when inside wood panel in living room wall became hollow leaving only thin paint which enabled ants to come through from outside (my unit being close to parking lot). Maintenancemore ...hide ...