We hadn't even moved in yet, but still went to look at an apartment available. We filled out the application and after a few days, they called our references. The following day we phoned the office to find out if we were accepted-- unfortunately, we weren't as it was already taken. However, they said there were two other apartments in another building; one with hardwood flooring for only $50 more than the other and since we had a baby, we decided to go with that option. Assuming it was identical (as per what the office lady said), we sent them an e-transfer to cover first month rent and deposit. Since we lived 400km away in Mississauga, so drove up there to sign paperwork and view it-- only then did discover that there was no hardwood flooring like requested; instead carpet! We had asked SPECIFICALLY twice before going up there for hardwood floors but got nothing - not even a reduction in price! This felt like taking advantage of us as clients who came from such a distance away. To add salt to injury, when looking around place seemed messy: holes on walls due current tenant smoking inside and painting ceilings might happen soon too...It's disheartening how they boast of being 5 star yet act like 1 star companies.